FAO Handbook
Procurement Support at Your Fingertips
Welcome to the CSLP Help Desk - your one-stop platform for all procurement and LOA-related support.
TIPS
1. Allow window pop-ups for the chatbot page to prevent repeated login prompts and ensure a smoother experience.
2. Ask clear, specific questions — include context and key details (e.g., process, solicitation type, threshold) to improve accuracy. Ask one question at a time to avoid mixed topics and receive more precise answers.
3. Clear your browser cache if you face error in opening the reference links.
I’m PILOTO – Your Procurement Co-Pilot.
You can ask me simple questions, and I’ll provide an instant response.
If your query is more complex, or my answer doesn’t fully resolve your issue, just type “Contact CSLP” to have your request escalated to the CSLP team for further assistance.
DISCLAIMER
PILOTO is a virtual Procurement assistant powered by artificial intelligence (chatbot), envisioned as a tool to improve efficiency when navigating internal FAO information. While efforts are ongoing to improve the relevance and helpfulness of PILOTO’s responses, please bear in mind that the chatbot is not intended to be an authority but rather an aid to help colleagues find the information they are looking for.
Responses should always be checked with FAO’s official administrative, governance and legal policies, systems and authorities.